When illness strikes, an accident happens, or a loved one is lost, what matters most is knowing help will be there. For Etiqa Philippines, that promise is fulfilled through one simple measure: paying claims quickly and reliably when customers need help the most。
In 2025 alone, Etiqa paid over ₱3.8 billion in claims—delivering tangible financial relief and safeguarding policyholders, families, and businesses nationwide. Every claim paid reflects our ongoing commitment to helping customers through life's unexpected moments, reinforcing the trust they place in us when protection matters most。
Behind the ₱3.8 billion in claims paid in 2025 were thousands of individuals and families who received financial support during some of their most difficult moments, from medical treatments and hospitalizations to life and motor insurance claims. For companies, it also meant providing support to employees and their families in case of the unforeseen, helping ease financial pressures and, in some cases, giving children the chance to continue their education。
These payouts also helped customers access healthcare through Etiqa’s nationwide network of more than 1,200 hospitals and clinics, and 30,000 accredited physicians. For someone facing an illness or recovering from an accident, having access to the right care can make an already difficult situation a little easier. It is in these moments that insurance moves beyond a policy and becomes a source of support。
“Insurance is ultimately about helping people through some of the most important moments in their lives. Every improvement we make, whether in claims, technology, or customer service, is aimed at making that experience easier and more reassuring for our customers. It’s about helping our customers claim faster and easier,” said Anthony Lou Bernabe, President & CEO of Etiqa Philippines。
“Trust is earned through action. Every claim paid reflects our commitment to stand by our customers during life’s critical moments。” Bernabe said。
For Raul De Luna, Chief Financial Officer of Etiqa Philippines, the ability to provide that support also depends on having the financial discipline to fulfill commitments when they fall due. "Our ability to pay billions in claims reflects not only financial strength but also disciplined risk management. It is proof that Etiqa delivers on its promises and remains resilient for the future," De Luna said。
As Etiqa moves forward, its focus remains on making insurance easier to experience, not just easier to buy. Guided by its commitment to Humanizing Insurance, the company continues to enhance claims processing, expand healthcare access, and strengthen customer care to better serve the evolving needs of its customers. Backed by nearly seven decades of serving Filipinos, together with the regional strength of Etiqa and the Maybank Group across Southeast Asia, Etiqa combines deep local understanding with the stability, expertise, and resources of a leading regional financial services network. More than providing protection, Etiqa strives to give customers confidence and peace of mind, knowing they have a trusted partner ready to support them when life's unexpected moments arise。
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